Returns

You have 30 days from the delivery date shown in your tracking to send an item back, whatever the reason. A faulty item is always covered.

How to return something

• Email shopping@artsabers.com with your order number and the reason.
• We reply with where to send it and how.
• Send it back new and unused, in its original box and unopened protective packaging.

Refunds

We refund your original payment method within 5 working days of the item reaching us, and never later than 14 days. You get an email when the refund is made.

In the first 14 days you also have your legal right to cancel. If an item comes back handled more than you would need to inspect it (taken out of its protective packaging, blade fitted and used), we still accept it, but reduce the refund to reflect the loss in value. For a saber that has been used, that is usually 50% of its price. After 14 days, an item must come back new and unused to be accepted.

Who pays the postage

Return postage is yours to pay, unless the item is faulty or we made a mistake — then it is ours.

Faulty items and the warranty

Every saber carries a one-year warranty, on top of your legal rights. If something is wrong, email shopping@artsabers.com with your order number and photos or a video of the fault, and we will repair, replace or refund it.

Free gifts

If you return an order that came with a free gift, the gift comes back with it, or its value is taken from the refund.

The full detail is in our Terms & Conditions.