Orders & Shipping
How long will my order take to arrive?+
Usually 10–14 days for sabers and 14–21 days for helmets; an order with both arrives with the slower item. Most ship direct from the factory, tracked all the way to your door; each product page shows its own delivery window. Delivery is free, worldwide.
Do you ship internationally?+
Yes — we ship worldwide, and delivery is free on every order. You’ll get tracking by email as soon as your order ships.
Where do you ship from?+
Most sabers ship direct from the factory that makes them. Some ship from our US warehouse. Checkout shows how your order will ship and how long it takes.
Do I pay customs or duties?+
We ship every order duties pre-paid wherever we can, so there’s nothing to pay at the door. Where a country’s rules don’t allow it, import duties or taxes may be charged on arrival — those are set by your country, not by us.
Can I track my order?+
Yes. You’ll get a tracking number by email as soon as your order ships. Track it any time from the order confirmation page or your account.
Can I change my order after placing it?+
If it hasn’t shipped, yes — email shopping@artsabers.com with your order number and we’ll amend it. Once it’s shipped, it’s a return.
What if my order hasn’t arrived?+
If it’s past the delivery window shown on your order, email shopping@artsabers.com with your order number. We’ll chase it with the courier and either resend or refund.
Do you offer expedited shipping?+
Every order goes by free tracked delivery; there’s no paid faster option. If you need it by a particular date, email us before you order and we’ll tell you honestly whether it can make it.
Products
Baselit, Neopixel or Proffie — what’s the difference?+
They are the three tiers of Saber Core — the electronics inside the hilt.
Baselit (RGB-X, S-RGB) lights the blade from an LED in the hilt. It plays sound fonts, changes to any colour and connects by Bluetooth, and its plain blade is the tougher one — nearly every baselit hilt is rated for heavy duelling.
Neopixel (Xenopixel V3, SNV4 PRO) runs a strip of LEDs up the whole blade, so it ignites from the hilt up and shows effects along its length — flash on clash, tip drag, lock-up. Nearly every Neopixel hilt is rated for lighter contact.
Proffie 2.2 is Neopixel with the board opened up: fully programmable, for writing your own effects rather than picking from a menu.
Our Saber Core guide goes through all five side by side.
Which hilt is best for duelling?+
Check the duelling grade on the product page. Heavy duelling hilts are built for full-contact sparring; light duelling hilts for choreography and lighter contact. The Duelling category holds every heavy-duelling hilt.
Can I customise blade colours?+
Yes. Every Saber Core we sell changes to any colour you like, from the hilt’s button or — on most models — from your phone over Bluetooth.
What’s included in the box?+
The hilt, its blade (unless you bought the hilt alone) and a blade plug. Most also come with a hard case, a display stand and a pouch. The product page lists exactly what’s in the box for that hilt.
Are these safe for duelling?+
Every hilt in the Duelling Grade filter is built to duel. Impact-tested electronics, reinforced emitters, thick-wall blades. That said — safety glasses, no head shots, and know your partner’s limits. Duelling is a contact sport.
Safety glasses at all times. Head shots and full-power thrusts are how blades crack and eyes get hurt — the warranty won’t cover damage from either.
Can I add sound fonts to my saber?+
Every Saber Core plays sound fonts — from 16 on RGB-X to 34 on Xenopixel V3 — and the product page gives the number for that hilt. Proffie 2.2 is fully programmable, so you can load your own.
Do you sell replacement parts?+
Yes — replacement blades, chargers and batteries, display mounts and kits. See Parts & Accessories in the main menu.
What’s a Covertec wheel?+
The metal wheel on the hilt that clips into a belt-clip so you can carry the saber hands-free. We sell replacement Covertec wheels + belt clips + adapters in Parts & Accessories.
Warranty
What does the 1-year duelling warranty cover?+
One year of duelling wear from the date of purchase. Covers electronics failure, blade cracking under normal duelling load, and manufacturing defects. Does NOT cover accidental damage from drops onto hard surfaces, deliberate abuse, or modification beyond stock config.
This is a duelling warranty, not a total-loss insurance policy. If the build fails under normal use, we cover it. If the saber gets destroyed doing something the manual warns against, we don’t.
How do I make a warranty claim?+
Email shopping@artsabers.com with your order number and photos / video of the issue. We’ll assess within one working day — most claims are resolved without needing the hilt returned first.
Does the warranty cover accidental damage?+
No — the warranty is about the build, not against everything that could happen. If your dog steals the hilt and it goes over a balcony, that’s not us. If the electronics stop igniting after a normal duel, that is.
Do you offer extended warranty?+
Not currently. One year of duelling covers the failure modes we’ve actually seen at scale.
Returns & Refunds
What’s your return policy?+
30 days from delivery. Send it back in its original packaging and we refund your original payment method within 5 working days of it reaching us. An item that comes back used beyond normal handling may have its refund reduced.
How do I start a return?+
Email shopping@artsabers.com with your order number and the reason. We’ll reply with where to send it and how.
Who pays for return shipping?+
Customer pays return shipping unless the return is a warranty claim or our error, in which case we cover it.
How long do refunds take?+
Within 5 working days of your return reaching us. You’ll get an email when the refund is processed.
Wholesale
Do you offer wholesale pricing?+
Yes — for retail stores, event organisers, and duelling clubs. Email shopping@artsabers.com with your business details and the SKUs / volumes you’re looking at.
What’s the minimum order for wholesale?+
Depends on the SKU mix. We’ll quote a package once we’ve seen your requirements.
Do you support event props / theatre productions?+
Yes — we’ve supplied stage productions and event operators. Same email route, tell us what you’re producing.
Ask a real person.
If your question isn’t answered above, one of the workshop team will pick it up.
Response times: one working day or less.